Recura FAQs

How do I get started with Recura?

The typical next step is to book a demo so the team can show a live call flow and tailor the setup to your practice.

Is Recura HIPAA compliant?

Recura describes itself as HIPAA compliant and built for healthcare, supporting HIPAA-aligned workflows and helping protect patient information across interactions.

What is the AI Receptionist?

The AI Receptionist is an always-available front desk that can answer calls and reply to texts in real time, including evenings and weekends.

What is the AI Sales Director?

The AI Sales Director focuses on speed-to-lead: it follows up on new inquiries from forms, ads, and texts, qualifies them, and nurtures them until they book.

Does Recura integrate with my phone system?

Recura can connect to your VOIP system via API to analyze call transcripts and place contacts into follow-up workflows.

Is Recura part of PatientNow?

Yes. Recura is part of the PatientNow family and is presented as integrated with PatientNow’s platform for practices.

Can Recura follow up after a call with a text or callback?

Yes. If a patient requests a callback later or asks for a link or directions, Recura can follow up and send messages automatically.

How does Recura route messages to my team?

When a handoff is needed, Recura can transfer the call to your team or leave detailed notes for follow-up so staff have context for the next step.

Does Recura replace my front desk staff?

No. Recura is positioned as support—handling repetitive, time-sensitive tasks so your team can focus on patient care.

What is Smart re-engagement?

Recura can re-activate past patients, no-shows, and cold leads with personalized outreach designed to feel conversational and on brand.

Does Recura support multiple languages?

Recura supports multilingual conversations so practices can provide a consistent experience for more patients.

What types of practices use Recura?

Recura is used across specialties like cosmetic dermatology, plastic surgery, aesthetic clinics, weight loss clinics, IV therapy clinics, wellness clinics, and dentistry.

Can Recura be trained on my practice’s info?

Yes. Recura is trained on your services, policies, tone, and FAQs (including pricing ranges, promos, and policies) so answers stay consistent and on-brand.

How does Recura handle website visitors?

The AI Webchat Coordinator greets visitors in real time, answers questions, captures intent and contact details, and helps move the conversation toward scheduling.

Can Recura reschedule or confirm appointments?

Recura can handle scheduling requests end-to-end—like booking, rescheduling, and confirming—then routes to your team only when needed.

Can I decide when the AI answers calls?

Yes. You can configure Recura to answer only if no one picks up after a few rings, to handle after-hours calls, or to take all calls 24/7.

Can Recura respond after hours and on weekends?

Yes. Recura is designed for always-on responses so new inquiries can be engaged immediately even after hours and on weekends.

What channels can Recura respond on?

Recura can handle patient conversations across phone calls, text messages, website chat, and form submissions, so inquiries don’t get missed.

Can Recura book appointments directly?

Recura can guide patients to the right consult and drive the booking through to completion, and it can also route to staff when a human touch is best.

What does Recura do?

Recura is an AI growth engine for healthcare practices that answers calls, texts back instantly, and follows up automatically to help convert inquiries into booked appointments.

Can you analyze my receptionist’s calls and follow up in real time?

Yes, we plug into your VOIP system via API to immediately analyze call transcripts and put contacts into followup workflows.

Does the outreach really work?

In competitive markets, 80% of first time sales take 5+ touchpoints. We achieve response rates of over 5x traditional marketing blasts by using conversational texts, targeted outreach, and AI driven workflows.

Can I customize my AI?

Yes, each agent is completely customized per location, you’ll work with our customer service team (all in person in Brooklyn) to customize your agent to your needs.

Do people get annoyed about AI calling them?

Potential customers who have a need want to minimize the steps needed to book an appointment. Many often prefer outreach because all they have to do is pick up the phone.

If I’m a larger clinic can I still use the receptionist to take calls?

Yes! Your agent is customized to your clinic so it can take inbound and make outbound calls.

Wondering how Recura works?

Ready to grow with Recura?

The platform to help you grow the practice of your dreams.